During the last years, the mobile communication has become ingrained on our lives, while a mobile phone, their ingredient part. We already use the mobile phone not only to make calls: we wake up in the morning with its help, find out the latest news, and sometimes the mobile phone remains the only means of communicating with relatives who may be hundreds miles away from us.

If you are a victim
Scam:

Write to us
911@mts.com.ua

or contact by
contact number
111

Alongside, such multi-functionality also makes the phone a means for making money, which may sometimes be illegal. When it is not possible to steal the money from a subscriber’s mobile account, to make a person voluntarily give away a part of his or her “mobile savings” is quite feasible. We are hopeful that our practical recommendations be helpful for our subscribers in avoiding a rough luck of falling victim to mobile swindlers in the future.

The most frequently, the swindlers attempt to chip at the human natural emotions such as care for the relations, gambling, etc.

How not to yield to the emotions?

You should always verify the terms and conditions of the service rendered!

If you left your data on topic sites while searching a job or a place to live, you may receive an SMS-notification or an e-mail letter on that some company got interested in your announcement. The notification may state that, in order to receive more information, you should call back or send an SMS to a short number. It is very likely that a call or a SMS to such a number would be charged for.
What to do? The information on jobs or real estate market is usually available in the Network absolutely toll free. If you, nevertheless, would like to make a call or send a SMS to the given short number, you should check the charge for the services to this number. You can do it with the help of a special form provided on MTS site a , or by calling to MTS contact centre to number 111.

Don’t be quick to lend a hand to swindlers!

Messages appealing for aid may appear to be a trap set by swindlers. Here is a widespread example: “Mom, urgent, place 50 hryvnyas to number XXXXXXXXXX, I shall explain when I am back.” There is every possibility that a call to this number will be charged.
What to do? Don’t transfer money in reply to requests coming from unknown numbers. Get in touch with your relatives directly or through friends and acquaintances, or ask the one who calls to describe the appearance of your relative and answer questions of a private nature.

Don’t believe a happenstance!

There are SMS notifications on “winning” telephones, notebooks and cars to get which you should either make a money transfer to some banking account, or “e-wallet,” or activate payment cards.
What to do? If you found out that there was a lottery conducting after you had “won” a car, if you did not fill up a participant’s application form, or confirm your participation in the drawing in any other way, there are every chance that they are trying cheat you. MTS recommends not follow instructions of abusers and give them silent treatment.

The mobile communication enjoys great popularity with advertisers: why, it helps encompass huge audiences. Swindlers often draw in clients with unfair and overtly fraudulent advertisement, as well as resort to all possible advertising mail-outs.

How to discern a true advertisement from a fraudulent one?

Don’t pay for non-existent services!

A subscriber receives an SMS offering to subscribe to a mobile communication service, and sometimes even to replenish the account through sending an SMS to a short number for half of a charge. After sending of the SMS, the subscriber’s account is levied a certain amount, and nothing happens.

What to do? Do not trust messages like this. The actual cost for the service can also be verified with the help of a special form on MTS site, or by calling MTS contact centre to 111 number.

Read carefully the announcements!

An Internet user is offered to be connected to different types of services, and, for instance, a personal horoscope, personal diet, or psychological tests. However, the cost for such services is usually given at the very end of a page in small letters, or there is none of it at all. Swindlers often resort to understated costs the service, indicating a per day cost, or for 1 Mb of the downloaded content. At that, the total cost is indicated in small letters at the end of a page, and sometimes is not given at all.
What to do? The actual cost for the service can also be verified with the help of a special form on MTS site, or by calling MTS contact centre to 111 number.

Observe the Network Security rules!

A large-scale SMS-mailout as the result of a virus attack. When getting into smart-phones and communicators through MMS or Internet, the mobile viruses perform a large-scale SMS mail-outs to toll numbers used by swindlers.
What to do? Do not open files received to MMS from unknown senders (remember: the virus can also get in from a message from a contact in your address book). Do not load files from suspicious sources in Internet.

Do not click through the links given in messages from unknown numbers!

SMS with Internet-links. One of widespread types of fraud is mail-outs of SMS of a fraudulent nature. For example, you may receive an SMS with the following content: “I love you)))”. In order to view the “in-box MMS,” you are suggested to click through the links given in the message. During such clicking through, an automatic installation of the virus sending SMS to short numbers takes place. In other cases, in order to confirm MMS view, it may be required to send an SMS to a short number.
What to do? If you received an unknown SMS, you should in no case click through the given links no matter how attractive or innocent those may seem. Do not confirm sending an SMS to short numbers, if you did not order the data of the service yourself. Make precise the cost of an SMS sending with the help of the special form on MTS site, or by calling MTS contact centre to number 111.

Verify the cost of services from short numbers!

SMS/MMS from MTS. SMS/MMS from MTS. An SMS (MMS) incoming your number on behalf of MTS contains a message on changes in your tariff plan, blocking of the number or an offer to switch to a more beneficial tariff, receive toll free minutes etc. They assure you that more detailed information can be obtained by sending a message to a “toll free” short number. Such a message being sent, money is written off from your account.
What to do? In order to verify the cost of the service on short numbers, use the special form on MTS site. Should any questions arise, call MTS support service to number 111. You can choose the optimal tariff on MTS site in “Tariffs” section.

You should not make re-setting!

“Technical settings.” The calling person introduces himself as an employee with MTS technical service and informs you about network resetting, at which you need to preset the telephone according to new parameters by dialling a combination of figures and symbols. The code is either being dictated to you, or sent in an SMS, after which an amount of money is written off your account.
What to do? You should not follow the instruction of an unknown person in any case, do not enter any dictated codes into your phone. Usually, swindlers would insist on an urgent fulfilment of their instructions. Say “no,” and do not be shy to cut the call! Remember, MTS makes all resetting in the network in such a way so not to disturb its clients. Should any doubts arise, you may verify the information by calling MTS support service to 111 number.

Make the information precise with an operator!

An error at an account recharge. You receive a message on replenishment of your account after which you get a call from a swindler saying that he has erroneously charged your account and asking you to return him the money.
What to do? Check up whether your account has been actually recharged (dial *101#). When asked by an unknown person to return the erroneously charged amounts, suggest the calling person to address a line operator.

Use official enablers!

SMS-unlocking of WINDOWS. Swindlers disseminate Trojan.Winlock computer virus in Internet and its modifications. The virus blocks functioning of ОS Windows, at that, a message appears on the telephone screen on that an SMS to a short number should be sent in order to unblock the system. Having an SMS sent, you receive a code which most often won’t work. Besides, a large amount of money is written off your account. To perform unlocking, swindlers also may require recharging of the account of a certain number maintaining that a cheque will bear an unlocking code, which will surely not happen.
What to do? Make use of antivirus software by well-known PC manufacturers, for example, unlocker Dr.Web, Kaspersky deblocker. Having received the like message l, make a call to MTS contact centre to number 111 or notify about the fact of fraud the on-line MTS subscribers’ support centre. This will help you detect an unfair partner or swindler whom belongs the number, take the appropriate measure in regard to him and block reject the number.

Never relate your bank card data!

An SMS or a call on blocking of a bank card. You receive a call or SMS on termination of bank card servicing. Swindlers ask you to relate the data of your bank card asserting that this is needed to “unlock” it. Having received the data, the swindlers lift the money from the card.
What to do? Whomever the calling person may present himself — a bank’s employee or a militiaman — in no case you should not convey your personal data over the phone. The number and type of the card, its expiry date, PIN-code, your family name, your name or card verification value (CVV) on the reverse side of the card: this is confidential information. The actual bank employee would never inquire these data! Should you receive a suspicious call or SMS, do not answer the questions of unknown and make a call to a clients’ support service at your bank.

“Child surveillance”

The service allows knowing the location of your children, relatives and friends on a city’s map. The service is based on detection of the mobile telephone location subscriber in MTS Ukraine network. It functions in any mobile phone of GSM standard without requiring any additional installation, setting or starting additional software. The service is available technically throughout the Ukraine. For more information on the service see

“Child’s security”

The services assist in providing for information security of children, as well as avoid extra costs. The service limits access to GPRS-Internet, GPRS WAP, calls and sending SMS/MMS to short numbers, MTS Clock and MTS-Info. The service is available in the tariff for parents SUPER MTS TEAM 2011. For more information on the service see

“Cost control”

A possibility to control state of the account of you child from your mobile phone. For more information on the service see

“SOS”

Even when your child run out of money on the account, it always can call the parents to numbers of the service and My Family, and have one minute toll free for each call. The number of calls is not limited. The service is activated automatically in tariff “Super MTS Team 2012.” For more information on the service see

Basing on the most widespread cases of fraud, we have elaborated a number of simple rules for to help recognise or prevent an attempted fraud while using the mobile phone:

  • Install a complex password for MTS Internet-assistant access. Connect in the settings of your profile an SMS-notification on the successful entry in to the system.
  • Preliminary lock your telephone with a password (see instructions to the apparatus), so that in the case of stealing of the phone swindlers could not use it.
  • When receiving a call or an SMS from an unknown number, analyse the situation and make an informed decision. Whomever the unknown persons would introduce (employees with law-enforcement agencies or radio facilities, officials, your relatives, friends of your friends, or MTS employees), before you start to follow their instructions, make sure the provided information is true. Do not be too quick to click through the links, dial your code, send SMS or MMS, transfer money of an account, or relate your personal data.
  • Do not click URL given in SMS from an unknown number.
  • Do not lend your phone to an unknown person to make “just one call”.
  • If possible, do not post your mobile number on Internet open access.
  • Make precise the costs of calls and SMS to short numbers. Use the special form on sites or address MTS’s contact centre to the number 111.
  • Before using charged mobile services, verify the costs of outgoing messages to a specified number. You can get the complete information on a short number and services available to the given number on MTS site in “Additional services on short numbers” section.
  • In order not to become a target for SMS-spam, we recommend pay attention to the rules of the action you take part in (especially the information in small print), terms and conditions of any agreements where a telephone number would be mentioned. Why, even you fill up a questionnaire to get a discount at a clothing shop, you may, without knowing, to subscribe for SMS-advertisement of that shop and its partners. Usually, a sender of such messages indicated contacts of its informational support in the text. Moreover, we require that our partners to indicate, without fail, the phone number to which the receiver may call to reject such mail-outs. Just try to de-follow opt-outs by addressing these contacts. If you failed to de-follow the distribution for certain reasons, you may send an empty SMS to toll free number 10250. Such an action should enable MTS subscriber to write off the majority of SMS-distributions. MTS has a blocked possibility to sent SMS through Internet which restricted the volumes of SMS-fraud and spam. Today, SMS may be sent only from MTS site with an obligatory indication of the source, that is, “Internet.”